At IPTV FAST, we are committed to providing the best IPTV service experience to our customers. However, if you encounter any issues with our services, we offer a refund policy to ensure customer satisfaction.

Conditions for Refund

You are eligible for a refund under the following circumstances:

• Service Not Working: If the IPTV service is not functioning properly and our technical team is unable to resolve the issue.
• Lack of Support: If our support team does not respond to your inquiries or fails to assist you with technical issues.
• Poor Quality: If the service does not meet the expected quality in terms of streaming or channel availability.
• Buffering Issues: If you experience constant buffering, making it impossible to enjoy your IPTV service.

Refund Periods

The refund period depends on the length of your subscription plan:

• 1-Year Subscription: You are eligible for a refund within the first 6 months of your subscription if the issues mentioned above occur.
• 6-Month Subscription: You are eligible for a refund within the first 2 months of your subscription.
• 3-Month Subscription: You are eligible for a refund within the first month of your subscription.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name and account details.
• The reason for your refund request.
• Any relevant information or screenshots to support your claim.

We will review your request and respond within 7 business days. If your refund is approved, the payment will be processed to the original payment method within 14 business days.

Contact Information

If you have any questions or need assistance with our refund process, please reach out to us at:

• Email: support@iptvfast.co.uk
• WhatsApp: +44 7440 621685
• Address: 123 King’s Street, London, W6 9JG, United Kingdom